Omama Manpower Pvt. Ltd. is committed to fostering a positive and supportive working environment for all employees, workers, customers, suppliers, and stakeholders associated with us. We understand that conflicts and grievances may arise from time to time, and we are dedicated to addressing and resolving these issues promptly and efficiently, while maintaining the utmost level of professionalism. Our organization places great emphasis on adhering to our dignity and respect policy, which guides employees on how to approach and raise concerns or complaints in a respectful manner. We believe in open communication and encourage individuals to come forward with their grievances, knowing that their concerns will be handled with the utmost confidentiality and sensitivity.
We have established a comprehensive mechanism for handling complaints and grievances to ensure that they are dealt with promptly, fairly, and in line with our organizational policies. Our dedicated team is trained in conflict resolution and equipped with the necessary skills to facilitate effective communication, mediate disputes, and find mutually agreeable solutions. We prioritize a fair and unbiased approach, ensuring that all parties involved are given an opportunity to present their perspectives. Our commitment to complaint and grievance handling extends to a thorough investigation of each matter, taking into account all relevant factors and evidence. We strive to achieve resolutions that are satisfactory and beneficial to all parties involved, promoting a harmonious and productive work environment. Through this process, we aim to build trust, maintain positive relationships, and enhance overall satisfaction among our workforce, customers, suppliers, and stakeholders.
Omama Manpower Pvt. Ltd. is dedicated to upholding the values of transparency, fairness, and accountability in our complaint and grievance handling procedures. We continuously review and improve our processes to ensure that they remain effective and aligned with best practices. By promptly addressing issues and providing appropriate resolutions, we demonstrate our commitment to creating a harmonious and supportive working environment where all individuals can thrive and contribute to our collective success.
OUR COMPLAIN & GRIEVANCE POLICY:
| 1. | Omama Manpower is dedicated to promptly addressing disputes at the suitable management level, making every effort for swift resolution. |
| 2. | The outcome of a formal grievance will be determined following a thorough investigation of the case. |
| 3. | Individuals and stakeholders are responsible for raising their own grievances and cannot raise a grievance on behalf of a colleague. However, workers who are recruited or recruiting through Omama Manpower have the option to designate a third party as a representative in filing a complaint. |
| 4. | Grievances can be submitted in various forms, including verbal or written complaints, and can even be dropped in the suggestion box to ensure anonymity and eliminate the fear of reprisal. Rest assured that all grievances will be treated with strict confidentiality, and the details of complaints and complainants will not be disclosed. |
| 5. | Grievances can be raised with colleagues or any other individuals. In the initial stage, it is advisable to approach the respective department head to address the issue. If the matter remains unresolved, the grievance can be escalated to the Grievance Management Committee for further review and resolution. |
| 6. | Worker grievances will be documented and processed in accordance with the complaint handling procedure. A grievance can encompass various types of problems, concerns, or complaints related to work or the work environment. It may arise from an act, omission, situation, or decision that an employee perceives as unfair, discriminatory, or unjustified. |
| 7. | A dedicated Grievance Handling Committee will be established, comprising five (5) members appointed by the Chairman/Managing Director within 10 days. The committee members will be selected to represent diverse perspectives, including gender, hierarchy, new staff, and experienced members. This committee will be responsible for examining the nature of the grievance, collecting written statements, reviewing the actions taken, providing reasons for those actions, and issuing a written decision statement. |
| 8. | The grievance procedure can be followed as outlined in the policy, or alternatively, the Human Resource Development department will create a customized procedure within fifteen (15) days in collaboration with the top management and the Grievance Handling Committee. |
| 9. | The employee will independently record the grievance, and the committee will conduct the investigation within a maximum of 21 days. However, the time frame may be extended if necessary, based on the nature of the complaint. |
| 10. | The settlement of the grievance will be resolved within one month, taking into consideration the nature of the complaint. The settlement body will maintain strict confidentiality and will not disclose any information related to the matter. |
At Omama Manpower Pvt. Ltd., we recognize the importance of fostering a positive and fair work environment, which includes providing a platform for addressing general grievances. We understand that employees may have concerns related to their workplace, job responsibilities, or interactions with colleagues, and we are dedicated to promoting an environment where such concerns can be expressed freely. Our company is committed to thoroughly investigating and resolving all grievances in a timely manner while maintaining confidentiality throughout the process. We treat all individuals who file grievances equally and strictly adhere to our non-retaliation policy. In the rare event that an employee feels their grievance has not been appropriately addressed, they are encouraged to reach out to the Managing Director (MD) for additional support. We are fully committed to promoting and supporting a safe and respectful workplace for all our employees. Should anyone wish to contact us regarding a grievance, they can do so by sending an email to info@omamamanpower.com or by calling +977-1-4581383 or 4587731.
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As a reputable and ethical recruitment agency, S.R.C Job Placement Pvt. Ltd. is proud to be associated with the Government of Nepal, Ministry of Labour & Employment, and the Secretarial of Foreign Employment Promotion Board. With License Number 1585/079/80 , we are dedicated to upholding professionalism and ethical recruitment practices in the industry.